The situation
Provider platforms, payer systems and patient-facing experiences had each been built and improved on their own. Every one of them touched the same patient, and together they made a fragmented journey.
Scope of work
- Patient journey mapping across locations and platforms
- One strategy for how the platforms work together
- An operating model to keep them connected as they change
- Alignment across clinical, operations, marketing and technology leadership
Result
Disconnected touchpoints became a unified experience supporting access, engagement, retention and growth across locations.
More experience
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