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Digital services and communications for the public good.
Agencies and nonprofits are expected to deliver the same digital experience people get everywhere else, usually with older systems and smaller teams. We help you map and redesign the process, modernize the systems, and lead the change with residents, donors, staff and partners.
The services are online. Getting people to use them is the hard part.
Adoption, aging systems and stretched budgets are the pressures public and nonprofit leaders name most.
Digital services people do not use.
Portals and forms exist, but residents and donors still call, mail or give up, because the experience is hard to finish.
Older systems behind everything.
Dated back-end systems and disconnected data hold back modernization and limit what AI can do.
Big expectations, small teams.
Technology and marketing budgets are tight, and the same few people carry digital, communications and fundraising.
Modern services, brought to life with the people who use them.
We pair the technology with the communications and change work that decide whether it is adopted.
Technology & Systems
- Business process mapping and redesign
- Change management and adoption
- Resident and donor portals
- Online payments, forms and scheduling
- Legacy system integration
- Back-office AI and automation
- Data, privacy and governance
Marketing & Engagement
- Stakeholder and community engagement
- Change and program communications
- Donor and member campaigns
- Public-facing websites and content
- Accessibility and plain language
Experience that carries over.
Bringing residents, staff and partners through a benefits system modernization
Communications and engagement for the replacement of a decades-old state benefits system, grounded in the state’s own cultural framework.
One experience across multi-location health systems
Strategy and operating model work connecting provider, payer and patient platforms that had grown up separately.
Recruiting and marketing for a Michigan heavy-civil contractor
Recruiting strategy, role-by-role job content, print pieces and a website the company maintains itself.
Let’s talk about your mission and your systems.
Start with a 30-minute conversation.