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Digital platforms and AI that do real work.
Your digital platforms are a key part of how your organization performs, supports its customers and converts. We design and build them, from websites and portals to the AI and automation behind them, and guide you through platform and business process adoption across internal and external stakeholder groups.
Where technology investments stall.
The tools are within reach for most companies. Getting them to pay off is the hard part.
AI stuck in pilots.
Most companies are trying AI somewhere. Few have it working inside the core processes where the real gains are.
Data and systems that hold everything back.
Messy data and older systems that do not connect are the most common reasons new technology stalls.
No one in-house to lead it.
The skills are hard to find and expensive to hire, and the team you have is already stretched.
We build the platforms and systems your business runs on.
Experienced people who plan it, build it, and help your team learn it.
Web, app and platform development
Most buyers research you online before they ever call. Your website, portal or booking tool should do that early selling, then make it easy to buy and get support.
AI agent design and development
AI that takes repetitive work off a stretched team, like intake, scheduling, common questions and follow-ups, and moves past the pilot into everyday use.
Workflow automation
Less manual entry and fewer handoffs, so your people spend their time on customers, patients and production.
Connected systems
Your ERP, CRM and older systems connected to the new ones, so nothing gets replaced before it has to be.
AI-ready data
Poor data is the number one reason AI stalls. We clean up and connect yours so the answers can be trusted.
Governance and compliance
Security and privacy settled up front, which is what lets AI move beyond a test and into the business.
Business process mapping and redesign
We map how work really moves through your organization, find the double entry and bottlenecks, and redesign it before anything is built.
Change management and adoption
Training, communication and support that bring internal and external stakeholders through the change, so the new way becomes the normal way.
Rapid focus definition toward short- and long-term goals, and clear deliverables.
Each stage stands on its own, with its own scope.
Discovery
An AI and systems readiness review: where time leaks, which work AI can take on, and what your data needs first.
Foundation build
The first agents, automations and integrations built, secured and handed over working, with your team trained.
Ongoing partnership
Technical leadership month to month: new automations, tool and model updates, monitoring and care.
What ongoing engagement with rTheory is like.
Progress on a clear roadmap, with your goals setting the priorities.
- Automation and build roadmap
- AI agent design and development
- Usage and impact reviews
- Tool and model updates
- Client portal access
We run on the kind of system we build.
Every rTheory engagement runs through our own client portal. Plans, progress, files and approvals sit in one place, and the same thinking goes into the platforms we build for you.
- Every task and deadline in one place
- Review and approve work in a click
- A clear record of what was delivered, and when
More of the right quote requests
- Where you are
- Quotes come in by phone and email, and following up depends on someone remembering.
- What’s in the way
- There’s no one place to see every request and who’s handling it.
- Next step
- A quote form on your website that feeds straight into your CRM Your review
Related experience.
In progressA booking platform for an endurance-sports travel company
Race travel packages, lodging and payments brought into one platform the company runs itself, reviewed sprint by sprint.
One experience across multi-location health systems
Strategy and operating model work connecting provider, payer and patient platforms that had grown up separately.
Guest experience connected to owner returns
Integrated platforms linking guest service, property operations and owner reporting across distributed portfolios.
What clients ask first.
We already have an IT provider. How does this fit?
Well. IT providers keep machines, networks and accounts running. We focus on how the business uses its systems to work, sell and serve, and we coordinate with your IT provider on anything that touches their side.
Will you build custom software or use existing products?
Existing products first, whenever one fits. When custom is the better answer, AI-assisted development makes it faster and more affordable than it used to be, and we build it to grow with you.
How do you approach AI?
We typically start with one high-volume task, run an agent alongside your team, measure time saved and accuracy, then expand. Approved tools, data access and human review are set before anything goes live.
Is our data safe with AI tools?
We recommend business-grade AI services that do not train on your data, limit what each tool can see, and keep sensitive records out of anything not approved for them.
Who owns the systems and data?
You do. Accounts, licenses and data are set up in your company’s name wherever possible, with access limited to what the work requires.
What happens after launch?
Training, support through early use and ongoing care can all be part of the plan.
Let’s talk about your systems.
Start with a 30-minute conversation.